STORE POLICY

EXCHANGING A PRODUCT

If you would like to exchange a product, please contact us. If you would like to exchange a product for a different size, colour or product, it is possible to do so as long as the original product is unused, in a saleable condition, and the replacement product is in stock. Any additional shipping costs will be at the customer’s expense.

WARRANTY

We offer a two-year warranty from the date of purchase against manufacturing defects. Our warranty policy does not cover reasonable wear and tear or misuse of products; however, we use consideration when dealing with warranties so please contact us with your issue at info@happypowder.com.

OPTICS, POLES

All HAPPYPOWDER products are warranted for two years from the date of purchase against manufacturing defects. We are responsible for the replacement of any defective product. We are not responsible for any costs, losses or damages incurred as a result of loss, misuse or alteration of the product.

The following damages are excluded from our warranty cover:

Misuse, abuse or neglect

Landing on rocks, stumps, barns, people, or anything else that is not snow

Scratches or chips

Damage as a result of falling

Improper use of them

SOFTGOODS

Our warranty does not cover defects as a result of alterations or improper fit.

 

Our warranty will cover:

Defective sewing

Defective zippers and attachment hardware

Defective velcro patches and/or snaps

Missing or broken drawstrings, cords or leashes

Excluded from our warranty cover:

Rips and tears

Fading (including UV damage)

Pilling

Shrinking

Damage (including colour bleeding and loss of waterproof qualities) as a result of improper washing or the use of improper detergents.

We always recommend that you follow the recommended washing instructions on your HAPPYPOWDER apparel and softgoods. We will gladly replace products that meet our warranty requirements. If we are out of stock, or no longer carry that particular product, we will do everything we can to offer you an appropriate replacement.